Hi My Name Is
HL
Herbert
Lair
About Me
My Story
As a proactive manager, I possess demonstrated leadership abilities, strategic planning expertise, and problem-solving acumen. I assist senior managers in achieving demanding targets by motivating staff and coordinating resources efficiently. With a methodical and well-organized approach, I optimize coverage to meet operational demands.
Work History
01
02-2013 to 05-2023
As the Assistant Manager at Laser Media in Los Angeles, CA, I developed a loyal and highly satisfied customer base through proactive management of team customer service strategies. I strengthened merchandising and promotional strategies to drive customer engagement and boost sales. Additionally, I regularly conducted inventory counts to verify stock levels, address discrepancies, and forecast future needs. I also made hiring recommendations to increase the company’s productivity and profitability by hiring quality workers. Furthermore, I monitored cash intake and deposit records, improving accuracy and reducing discrepancies.
02
06-2007 to 01-2013
As a Customer Service Representative at Leaf Filter in Los Angeles, CA, I offered advice and assistance to customers, paying close attention to their special needs and wants. I maintained customer satisfaction by implementing forward-thinking strategies focused on addressing customer needs and resolving concerns. I efficiently answered a constant flow of customer calls, minimizing wait times. Additionally, I provided primary customer support to both internal and external customers.
Education
01
2003-09
Associate of Arts: Management Science 2005-06
Santa Monica College – Santa Monica, CA